Operate facilities and services
Onzane connects incidents, parcels, physical keys and maintenance so every action has an owner, status, evidence and history.
See how operations workOne shared workflow
Operations are no longer scattered across calls, notes and spreadsheets. Every action begins with context and keeps a record of who intervened, what happened and how it ended.
A resident, employee or manager reports the need with its location, description and evidence.
The action reaches the right employee, manager or provider with a clear priority and deadline.
The person doing the work updates its status and adds notes, photos and supporting evidence.
The community validates the result and keeps an accessible history for future decisions.
Residents, staff and managers share the same follow-up. Each incident keeps its location, priority, owner, conversations, status changes and evidence until it is resolved.
Concierge or reception records the parcel, Onzane notifies the resident and collection is logged. Staff always know which deliveries are still waiting.
Key control organises traditional keys for storage rooms, plant rooms, utility spaces and communication cabinets. It records their place in the cabinet, every loan and every return.
Recurring reviews and tasks are planned, assigned and documented. When a fault appears, the history provides the context needed to decide and act better.
Context stays connected
An incident can create work for staff, move to a provider and end with evidence for the community. Onzane keeps the whole journey together.
One operation, several experiences
Residents, employees, administrators and providers update the same workflow without duplicating information.
Report incidents, add information and follow progress in the Onzane app.
Manage parcels, keys, tasks and incidents in the Onzane Staff app.
Prioritise, assign and oversee all activity from the management panel.
Receive work, update execution and add evidence when they take part.
Frequently asked questions
Answers about incidents, parcels, traditional keys and maintenance in Onzane.
Residents can report it in the app, while staff, the board or management can create and manage it from their tools. It can then be assigned to an employee or provider without losing its history.
Staff record the received parcel, link it to the property or recipient and Onzane sends the notification. Once collected, delivery is logged and the parcel leaves the pending list.
No. Physical key control manages traditional keys: inventory, cabinet location, loans and returns. Access control manages digital permissions, passes, vehicles and connected devices.
Any shared physical key: storage rooms, plant rooms, utility spaces, communication cabinets, roofs, entrances or any other area whose custody needs to be controlled.
Yes. Periodic inspections can be configured with a frequency, owners and specific steps, keeping a record of completion and supporting evidence.
Yes. Work can be assigned to a provider so it can review the task, update its status and add notes, documents or photos of the work performed.
Start with real operations
We help you configure incidents, parcels, keys and maintenance around the way your community actually works.