Operate facilities and services
Onzane links the community’s physical structure with its assets, maintenance, incidents, providers, work orders, invoices and costs.
Explore operationsOne operational model
Every action retains where it happened, which asset was involved, who intervened, what was done, what it cost and the outcome.
Place the report, equipment or job in the corresponding building, entrance, area or plant room.
Link assets, incidents, contracts, quotations, owners and providers.
Set priorities, dates, instructions, preventive maintenance and service levels.
Record progress, inspections, readings, documents and evidence before accepting the work.
Keep the technical and financial history needed to maintain, repair or replace with confidence.
Map buildings, entrances, floors, garages, shared areas and plant rooms. This structure supports an inventory of lifts, pumps, pools, doors, meters and every maintainable component.
Each asset can have preventive plans with a frequency, instructions, priority, owner, provider and contract. When due, Onzane creates the work without duplicates and preserves the schedule.
An order can start from an incident, asset, location, preventive plan or awarded quotation. It brings together scheduling, provider, SLA, communications, evidence, validation and financial close.
Connected workflows
Incidents, parcels and physical keys retain their own workflows while becoming part of a broader operational view.
From report to resolution
Receipt and collection
Community key cabinet control
One operational history
The community keeps an auditable view of the asset, its contract, completed interventions, met deadlines and accumulated cost.
Which incidents has this asset had?
Which provider and contract cover it?
How much has it cost to maintain?
Were the agreed deadlines met?
Should it be repaired or replaced?
One operation, several experiences
Residents, employees, administrators and providers update the same workflow without duplicating information.
Report incidents, add information and follow progress in the Onzane app.
Manage parcels, keys, tasks and incidents in the Onzane Staff app.
Prioritise, assign and oversee all activity from the management panel.
Receive work, update execution and add evidence when they take part.
Frequently asked questions
Answers about assets, maintenance, work orders and daily operations in Onzane.
Any physical element the community needs to identify, maintain or track: lifts, pumps, pools, doors, fire safety equipment, meters, electrical systems, sports machinery or other components.
No. Physical topology is an additional layer. Properties and parking spaces can be linked to buildings, entrances, floors or areas without altering their current administrative structure.
Each plan defines its frequency, instructions, priority, owner, provider, contract and lead time. When due, Onzane automatically creates the preventive order while avoiding duplicates.
Its origin, owners, provider, schedule, statuses, communications, evidence, SLA, validation and financial close, with one history for the entire action.
Residents can report it in the app, while staff, the board or management can create and manage it from their tools. It can then be assigned to an employee or provider without losing its history.
Staff record the received parcel, link it to the property or recipient and Onzane sends the notification. Once collected, delivery is logged and the parcel leaves the pending list.
No. Physical key custody manages traditional keys: inventory, cabinet location, loans and returns. Access control manages digital permissions, passes, vehicles and connected devices.
Any shared physical key: storage rooms, plant rooms, utility spaces, communication cabinets, roofs, entrances or any other area whose custody needs to be controlled.
Yes. Periodic inspections can be configured with a frequency, owners and specific steps, keeping a record of completion and supporting evidence.
Yes. Work can be assigned to a provider so it can review the task, update its status and add notes, documents or photos of the work performed.
Start with real operations
We help you map the building and configure assets, maintenance, work and daily workflows around the way your community operates.