Coordinate providers

Provider management for residential communities.

Connect the community and every provider through one workflow for proposals, contracts, jobs and invoices. Each party uses its own panel while sharing the same context and history.

See the provider workflow

One shared workflow

From the need
to the completed job.

The relationship no longer lives across emails, calls and loose documents. Onzane connects every stage so the community and provider know what was agreed and what happens next.

  1. 01Request

    The community shares the need, documents and deadline to receive a comparable proposal.

  2. 02Agree

    The accepted proposal becomes a contract with a defined scope, terms and owners.

  3. 03Deliver

    The provider receives the job, updates its status and adds notes, photographs or documents as evidence.

  4. 04Invoice

    The approved service can move to invoicing without rebuilding or duplicating its information.

01Requests for proposals

Every opportunity arrives with the context needed to respond.

The community sends a structured request and the provider responds from the Provider Panel. Questions, files and changes remain linked to the same request.

  • Need, scope and deadline
  • Attached documents and photographs
  • Price proposal and terms
  • Statuses and notifications for both parties
  • History of responses and decisions
Onzane SupplierRequests
Open requestPump replacementAwaiting reply

Los Olivos ResidencePlant room · 3 documents

Today

DeadlineProposal submission

12 Sep

Prepare proposalPrice, scope and terms

Pending
01An organised request makes for a better response
02Connected agreements

What was agreed remains visible throughout the relationship.

The accepted proposal keeps its scope and continues as a contract. The community and provider consult the same reference when tasks, incidents or renewals arise.

  • Scope and included services
  • Terms, validity and renewals
  • Operational owners and contacts
  • Documents always available
  • Actions linked to the contract
Onzane SupplierContracts
Active contractFull maintenanceIn force

Term01/01/2026 — 31/12/2026

Annual

Included servicesPreventive and corrective calls

6 areas

Operational ownerAssigned technical team

Active
02The contract as the reference for every action
03Jobs and evidence

The provider reports from where the work happens.

Assigned tasks and incidents reach the panel with their full context. The provider plans, reports progress and records the result without opening a parallel channel.

  • Assigned tasks and incidents
  • Owners, dates and priorities
  • Status updates and comments
  • Photographs, reports and documents
  • Materials, time and final result
Onzane SupplierDelivery
Job in progressGarage doorIn progress

Assigned technicianVisit confirmed for today

09:30

EvidencePhotographs and job report

3 files

Next stepCommunity validation

Pending
03Shared tracking from assignment to closure
04From job to payment

The invoice stays linked to its origin.

Once a service is approved, the provider can prepare its invoice from the same workflow. The community understands what is charged and the provider avoids entering the job details again.

  • Invoice linked to a contract or job
  • Lines derived from the approved service
  • Products and extras outside the contract
  • Documents available to both parties
  • Administrative status and traceability
Onzane SupplierInvoicing
Draft preparedAdditional materialsFor review

Source jobGarage door repair

Approved

Invoice linesMaterials and travel

2 lines

Send to communityInvoice and linked documents

Pending
04Invoicing with the context of the delivered service
Professional carrying out maintenance work in a residential community

Maintenance contracts

Recurring operations
keep their context too.

When a contract already exists, tasks and incidents reach the provider linked to that agreement. This clearly separates what is included from any additional service or product.

  1. 01
    The community assigns

    It sends a task or incident with location, priority and all available information.

  2. 02
    The provider delivers

    It organises the visit, updates its status and adds evidence of the work completed.

  3. 03
    The outcome is recorded

    The community reviews the action and both parties keep the same history.

  4. 04
    Only extras are invoiced

    Services or products outside the contract can optionally be quoted and invoiced.

For different providers

One workflow.
Very different services.

The Provider Panel adapts the context of each job without forcing every company into the same internal operation.

01

Maintenance

Recurring contracts, inspections, incidents, materials and evidence.

02

Installers

Proposals, planning, delivery and documentation for new installations.

03

Technical services

One-off calls, diagnostics, repairs, reports and follow-up.

04

Suppliers and specialists

Specific requests, terms, deliveries and linked invoicing.

Product, operations and solution

Explore the tool providers use, the operational processes it connects with or the commercial proposal for provider companies.

Provider PanelDiscover the Onzane Supplier experience. Operate facilities and servicesIncidents, maintenance, parcels and keys. Solutions for providersHow to connect your company to Onzane communities for free.

Frequently asked questions

Coordinate without adding
more channels.

Answers about access, communities, contracts, evidence and invoicing.

01Who can use the Provider Panel?

A company or self-employed professional that provides solutions to communities and has been connected with a community using Onzane.

02Does the provider pay to connect to a community?

No. Providers can connect to communities using Onzane for free and work through their Provider Panel.

03Can several communities be managed?

Yes. The same panel shows requests, contracts, jobs and invoices from the different communities connected to the provider.

04What happens when there is a maintenance contract?

Tasks and incidents can be linked to the contract. The provider completes them and adds evidence, and only optionally quotes or invoices products or services outside its scope.

05Can evidence of the work be added?

Yes. Photographs, documents, comments, materials and job reports can be added so both parties keep the same traceability.

06Does Onzane replace the provider’s internal tools?

Not necessarily. Onzane organises the shared relationship with the community. Providers may keep their internal tools and use the panel for the workflow both parties need to see.

Onzane Supplier

One shared tool.
Two connected operations.

Discover the panel where providers receive opportunities and coordinate their work with communities.

Discover the Provider Panel