Automate processes

Process automation for residential communities.

Turn repetitive tasks, alerts and manual follow-up into defined workflows that coordinate residents, employees, administrators and providers.

See how automation works

One shared logic

When something happens,
Onzane starts what comes next.

An automation connects information already held by the platform. It reduces manual steps without hiding who is involved, what decision is made or what the outcome is.

  1. 01Event

    A date, incident, booking or status change starts the workflow.

  2. 02Condition

    Rules check the community, facility, priority, owner or deadline.

  3. 03Action

    Onzane creates a task, assigns it, sends an alert, requests information or updates the process.

  4. 04Follow-up

    The outcome, timing and exceptions remain available for supervision.

01Conditions and actions

Rules that turn an event into an action.

Define what should happen when the platform receives data or a process changes status. The rule uses the community context to decide the next action.

  • Triggers based on date, event or status change
  • Conditions by community, facility, role or priority
  • Targeted assignments and notifications
  • Exceptions that can stop or redirect the workflow
EventIncident createdThe process receives new information.
ConditionHigh priorityThe rule checks the context.
ActionAssign and notifyThe next step is performed.
01Every automation keeps logic that is understandable and reviewable.
02Work that returns

Routines are scheduled once.

Cleaning, maintenance, inspections or rounds can repeat at the right frequency. Each run starts with instructions, an owner and the expected evidence.

  • Daily, weekly or service-specific frequency
  • Checklists that preserve the same operating standard
  • Assignment to the relevant employee or team
  • Notes, photos and confirmations for each run
Active routineWeekly inspectionEvery Monday · 08:00
  1. 01Inspect common areas
  2. 02Record readings and evidence
  3. 03Report any exception
02A recurring schedule creates concrete, verifiable work.
03Information arrives on time

Notification is not the same as alerting everyone.

Each automatic message can reach the person who needs to act. If there is no response or a deadline expires, the workflow can remind or escalate the situation.

  • Recipients selected by role and responsibility
  • Alerts linked to deadlines and statuses
  • Reminders while an action remains pending
  • Escalation to another owner when needed
Notify the ownerThey receive the context and expected action.
ReminderThe work is still pending.
EscalationAnother role can review and act.
03The alert follows the process and changes when its status changes.
04Control from start to finish

Automatic does not mean invisible.

Every step remains linked to the original process. Owners can see which rule acted, which task was created, who was involved and what result was achieved.

  • Ordered history of actions and changes
  • Owners and execution times
  • Evidence added by employees or providers
  • Visible exceptions that help improve the process
01

Rule startedEvent and conditions validated

02

Task assignedOwner and deadline defined

03

Evidence addedWork documented

04

Process completedOutcome available for review

04Automation reduces manual work without losing control.

Applied to real work

One engine.
Very different processes.

Automation uses the context of each module to coordinate specific actions without turning operations into a rigid chain.

01

Incidents

Assign by category or priority, alert on deadlines and escalate unresolved situations.

02

Bookings

Send reminders, apply usage rules and start actions connected to the booking.

03

Parcels

Notify receipt, remind residents to collect and record delivery.

04

Maintenance

Create scheduled inspections, request evidence and report exceptions to the owner.

05

Providers

Connect request, assignment, execution, validation and invoicing within one workflow.

One rule, different experiences

The process coordinates.
Each person acts from their own tool.

Automation does not replace people. It gives them the right context and action in the app or panel they already use.

01

Residents

Receive alerts, reminders and results connected to their property or activity.

02

Employees

Find tasks, instructions, deadlines and steps in Onzane Staff.

03

Administrators

Define rules, supervise statuses and manage exceptions from the panel.

04

Providers

Receive jobs, update execution and add evidence in the shared workflow.

Two complementary layers

Automated processes and connected spaces are not the same.

01Process automation

Coordinates information, tasks, people, deadlines and notifications within community operations.

02Community home automation

Connects the platform to sensors, relays, devices and the building’s physical installations.

Explore community home automation

Connected processes

Explore the areas that provide events, owners and information to Onzane workflows.

Operate facilities and servicesIncidents, parcels, keys and maintenance. Manage employeesTasks, rounds, time tracking and work in Onzane Staff. Community home automationDevices and installations connected to the platform.

Before automating

Questions about process automation.

Good automation starts with a clear process and always preserves the ability to supervise and act.

01Which community processes can be automated?

Repetitive or rule-based tasks can be automated: assignments, reminders, scheduled inspections, alerts, escalations and status changes, among others. Exact availability depends on each module and the community configuration.

02Does automation remove administrators or employees from the process?

No. It automates predictable steps and delivers work to the right person. Decisions, exceptions and actions that require judgement remain under human supervision.

03Can recurring tasks be created?

Yes. A task can repeat on a schedule and create each run with an owner, instructions, checklist and expected evidence.

04What happens if someone does not complete an action?

The workflow can keep it pending, send a reminder or escalate it to another owner according to the defined rules and deadlines.

05Is the activity of an automation recorded?

Yes. Where the module supports it, Onzane keeps status changes, owners, timing, notifications and evidence connected to the process.

06Is process automation the same as home automation?

No. Process automation coordinates information and work. Community home automation connects Onzane to physical elements in the building. The two layers can work together, but have different goals and content.

Start with one process

Automate what consumes the most time first.

We analyse how your community works and define rules that reduce manual tasks without losing control or traceability.

Review my processes