Assigned incidents
View, update and resolve from the app with full follow-up.
Onzane Staff
App for community employees
The operational app for concierge, maintenance and community staff
A dedicated application for the team working inside the Community every day.
Concierge and porter services
Internal maintenance
Cleaning
Security and surveillance
Onzane Staff
A dedicated app for Community staff
Each profile works with what it needs, without mixing the experience of residents, administrators and external companies.
Onzane Staff is designed for concierges, doormen, maintenance teams and other employees who need to operate on site. Each employee can have specific permissions according to their role.
Assisted reservations
Create bookings on behalf of older residents or for specific cases.
Parcels and keys
Entries, handovers and notifications managed from mobile.
App functions
Connected daily operations
Tasks
Task management for Community staff
Administrators can define templates and tasks to assign them to specific employees, so each action is planned, started, completed and reported from Onzane Staff.
- Recurring or one-off task templates according to the Community workflow
- Assignments to specific employees with context, priority or work area
- Task start and completion from the app with time traceability
- Automatic or manual work reports for supervision
Incidents
Receive and resolve incidents from the field
Maintenance or concierge staff can receive assigned incidents on their mobile, update them, add comments, photos or videos, and log the work carried out. Administrators and residents keep visibility of the status according to the permissions defined.
- Improves communication of incidents
- Incidents are resolved more quickly
- Staff can access information from anywhere
- Staff can add photos and videos of incident resolution
- Allows creating private incidents that neighbors cannot see
Parcels
Manage parcel reception and handover
Onzane Staff lets you register packages arriving at concierge, automatically notify residents and keep a record of delivery. The Community gains order, traceability and better daily service.
- Quick package check-in from mobile
- Automatic notifications to residents
- Pickup and handover control with history
- Option to attach notes or photos
- Delivery signature by recipient
- Parcel storage control
Security and surveillance patrols
Security and surveillance patrols
Onzane Staff allows employees to carry out security patrols according to the predefined configuration for each profile, with frequency, area and operational tracking from mobile.
- Predefined patrol setup by employee, area and frequency
- Checkpoint scans through NFC tags
- Patrol tracking with full traceability and location
- Real-time security incident logging from the app
- Automatic or manual reports about the service performed
Reservations
Manage bookings and help residents when needed
Staff can check the status of court, room or common-area bookings and, if the Community allows it, create reservations on behalf of older residents or in specific situations. That enables assisted operations without losing control or traceability.
- View availability and rules for each facility
- Create manual bookings with the same logic as the residents app
- Avoid phone calls, paper notes and coordination mistakes
- Everything is reflected in Onzane in real time
Operational control
Time tracking, concierge log and key control in one tool
Beyond day-to-day tasks, the app covers key operational functions for Communities that need order, legal compliance and traceability.
01
Time tracking
Track clock-ins, clock-outs, and breaks with full traceability and compliance with current legal requirements.
02
Concierge log
In Communities with concierges or doormen, they can keep the concierge log through the app or the control panel, reflecting all the Community's affairs in it.
03
Key control
Employees can manage physical key deliveries to companies or third parties. The concierge service is now digital.
Onzane Staff + Onzane
It also adapts to the specific needs of each Community
Some Communities need very specific staff workflows. Onzane Staff integrates with the rest of the Onzane ecosystem and lets you activate additional functions when they add real value.
- Internal checklists and tasks
- Permissions and functions by employee profile
- Specific workflows for premium, complex or large communities
- Connection with the Onzane platform for centralised supervision
FAQ
Frequently asked questions about Onzane Staff
Answering the most common questions about the app for community employees.
Is it a different app from the one residents use?
Yes. Onzane Staff is a dedicated app for community employees, separate from the residents app. Each profile works with an experience adapted to its tasks and permissions.
Can an employee create bookings on behalf of a resident?
Yes, if the Community enables that function. It is useful for older residents, people who do not use the app or specific situations where concierge or porter services need to help them.
Can employees manage incidents from mobile?
Yes. They can receive assigned incidents, update their status, add comments, photos or videos and leave a record of the work carried out directly from the app.
Does time tracking comply with labour regulations?
Onzane Staff lets you record clock-ins, clock-outs and breaks with full traceability. The exact setup must match each Community's labour organisation, but the tool is designed to support compliance.
Can it be used for concierge work and key control?
Yes. The app includes concierge log and key control functions so daily movements, handovers and notes are properly recorded.
Can only some functions be activated depending on the employee role?
Yes. Permissions are configurable and different functions can be defined for concierge, maintenance and other operational Community profiles.
Does Onzane Staff have an additional price?
No, the Onzane Staff app is included as part of the Onzane platform at no additional cost.
Can tasks be assigned to employees and reported?
Yes. Administrators can define task templates, assign them to specific employees and supervise when they start or complete them. The system can also generate automatic or manual reports on the work performed.
Onzane Staff