Visible pending packages
Concierge can quickly identify which packages remain in storage and who each one belongs to.
Parcel management
Parcel management for residential communities.
Onzane connects reception, resident notifications and handover so every package remains located and recorded from arrival in the community until collection.
From reception to handover
A simple workflow for every package.
Staff work from mobile while the community replaces notes, calls and spreadsheets with one shared, searchable record.
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01
Register the arrival
Staff check the package in through Onzane Staff as soon as it reaches the community.
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02
Identify and locate
Link it to a property, record the number of items and optionally add a location, note or photo.
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03
Notify the resident
Onzane automatically sends a notification to the intended recipient.
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04
Record collection
The handover is closed from mobile and added to the community history.
Onzane Staff app
Reception works from mobile.
Concierge or authorised staff control arrivals, pending handovers and history from the same app they use for the rest of their daily operations.
- Quick check-in linked to the recipient property.
- Number of items and storage location or locker.
- Photos and notes to identify each reception.
- Pending package list before handover.
- Collection signature when required by the community.
Information without calls
Residents know their package has arrived.
As soon as staff register the reception, Onzane can notify the recipient automatically. Residents check pending packages without relying on entrance notes or calls to concierge.
- Automatic arrival notification.
- Pending packages available in the app.
- A new notification when the package status changes.
Shared control
Order for daily work and traceability when needed.
Everyone sees what they need, while the community keeps an operational history to resolve questions about reception or handover.
Clear notifications
Recipients know that a package has arrived and can check whether collection is still pending.
Searchable history
The panel helps supervise receptions, handovers and dates without maintaining parallel records.
Frequently asked questions
Parcel management in residential communities.
Answers about who can use it, how residents are notified and what information is recorded.
01Does parcel management require a concierge?
Not necessarily. Any employee or person authorised by the community can use it to register and hand over packages.
02Does the resident receive a notification when a package arrives?
Yes. When staff register the reception, Onzane can automatically notify the intended recipient.
03Can several items and their location be recorded?
Yes. Reception can record the number of items and the storage area, locker or location to make them easy to find.
04Can photos or notes be added?
Yes. Staff can attach a photo and notes to identify the package or record its condition on arrival.
05Can collection be signed for?
Yes. If the community requires it, the person collecting the package can sign on the employee’s phone or tablet.
06Is there a history of delivered packages?
Yes. Onzane keeps reception and handover records with their dates so the community can consult them when needed.
A more organised operation
Every package located until handover.
We help configure parcel management around your staff, storage areas and the way your community actually works.