The operational app for concierge, maintenance and community staff

Onzane Staff

A separate app for Community staff

Each profile works with what it needs, without mixing the experience of residents, administrators and external companies.

Onzane Staff is designed for concierges, doormen, maintenance teams and other employees who need to operate on site. Each employee can have specific permissions according to their role.

Concierge and porter services

Internal maintenance

Cleaning

Security and control

Manage bookings and help residents when needed

Staff can check the status of court, room or common-area bookings and, if the Community allows it, create reservations on behalf of older residents or in specific situations. That enables assisted operations without losing control or traceability.

View availability and rules for each facility
Create manual bookings with the same logic as the residents app
Avoid phone calls, paper notes and coordination mistakes
Everything is reflected in Onzane in real time

Receive and resolve incidents from the field

Maintenance or concierge staff can receive assigned incidents on their mobile, update them, add comments, photos or videos, and log the work carried out. Administrators and residents keep visibility of the status according to the permissions defined.

Improves communication of incidents
Incidents are resolved more quickly
Staff can access information from anywhere
Staff can add photos and videos of incident resolution
Allows creating private incidents that neighbors cannot see

Receive and resolve incidents from the field

Manage parcel reception and handover

Onzane Staff lets you register packages arriving at concierge, automatically notify residents and keep a record of delivery. The Community gains order, traceability and better daily service.

Quick package check-in from mobile
Automatic notifications to residents
Pickup and handover control with history
Option to attach notes or photos
Delivery signature by recipient
Parcel storage control

Time tracking, concierge log and key control in one tool

Beyond day-to-day tasks, the app covers key operational functions for Communities that need order, legal compliance and traceability.

Time tracking

Track clock-ins, clock-outs, and breaks with full traceability and compliance with current legal requirements.

Concierge log

In Communities with concierges or doormen, they can keep the concierge log through the app or the control panel, reflecting all the Community's affairs in it.

Key control

Employees can manage physical key deliveries to companies or third parties. The concierge service is now digital.

It also adapts to the specific needs of each Community

Some Communities need very specific staff workflows. Onzane Staff integrates with the rest of the Onzane ecosystem and lets you activate additional functions when they add real value.

Internal checklists and tasks
Permissions and functions by employee profile
Specific workflows for premium, complex or large communities
Connection with the Onzane platform for centralised supervision

Talk to Onzane

It also adapts to the specific needs of each Community

Frequently asked questions about Onzane Staff

Answering the most common questions about the app for community employees.

Features

Yes. Onzane Staff is a dedicated app for community employees, separate from the residents app. Each profile works with an experience adapted to its tasks and permissions.

Yes, if the Community enables that function. It is useful for older residents, people who do not use the app or specific situations where concierge or porter services need to help them.

Yes. They can receive assigned incidents, update their status, add comments, photos or videos and leave a record of the work carried out directly from the app.

Operational control

Onzane Staff lets you record clock-ins, clock-outs and breaks with full traceability. The exact setup must match each Community's labour organisation, but the tool is designed to support compliance.

Yes. The app includes concierge log and key control functions so daily movements, handovers and notes are properly recorded.

Yes. Permissions are configurable and different functions can be defined for concierge, maintenance and other operational Community profiles.