Payments from the app

Let residents pay for bookings or anything else in the community directly from the Onzane app.

Virtual wallet

Each property has its own virtual wallet

The wallet can be topped up whenever needed. Once it has balance, it can be used to pay for bookings, deposits, special assessments, community fees, or any other service added in the future.

Lets all residents pay from the app
The wallet is unique for each property

Bank card payment

Residents can pay with standard debit or credit cards

You can enable or disable this payment method globally or per property. Funds go directly to the community account through the integrated payment gateway.

Makes payment easier for residents
Card networks are available worldwide

Charge to the community fee

Residents can pay against the next community fee

You can enable or disable this payment method globally or per property. It also supports reports to consolidate these payments into the community accounts.

Lets residents pay through their usual system
Makes instant wallet top-ups easier

Transaction history

Residents can see how the wallet has been used

From the app they can see all wallet transactions: top-ups, balance usage, and refunds. Everything is recorded.

Shows what the balance has been used for
Every transaction is clearly listed

Pay per use

Booking payments and deposits already integrated

Residents can pay for the use of bookable facilities. Balance is returned when bookings are cancelled, and administrators can charge and refund deposits.

Supports pay-per-use in specific time slots
Deposits can be defined for facility use

QR payment

Payment for services or products via QR

Residents can pay using a QR code generated by an employee to charge for any product or service provided by the community.

Lets the resident confirm the payment.
The payment flow is in-person, simple, and instant.

QR collection handled by a community employee

Example of topping up the wallet with card payment

Enable or disable payments

Payments can be defined globally or per community property.

Allow payments only for properties that are not in arrears.
Define available payment methods for each property.
Integrate Stripe as the payment gateway with Onzane.

Top-up list

Access all wallet top-up movements made by residents.

Generate top-up reports for accounting integration.

Frequently asked questions about payments

If you cannot find the answer to your question, you can always contact us.

Yes. The app requires residents to top up a wallet before using the balance. However, they can top up only the amount they need at any given time.

Yes. Because the wallet is defined at property level, if your children are linked to the same property they can also use that balance for bookings or other enabled payments.

Yes. Onzane integrates with Stripe so each community can activate its own payment gateway and connect it easily to the platform.

For bank card payments, the money goes to the community account configured in Stripe. The net amount will be the total charged minus the payment gateway service fee.

Yes. You can enable or disable payment methods for each property. For example, if a resident is in arrears, you can block the fee-based payment option.