Parcels and concierge

Parcel management for residential communities

Register packages arriving at the community, notify the resident automatically and keep a record of every pickup from the app.

Package reception screen in Onzane Staff

Daily parcel control

From reception to resident notification, everything is recorded

Parcel management avoids loose notes, manual calls and packages with no follow-up. Onzane connects concierge, administration and residents in one workflow.

Organized reception

Staff register each package in the app with recipient, date, notes and a photo when needed.

Resident notification

Residents receive a notification when the package arrives and can check it from their mobile.

Registered handover

Pickup is closed with date, staff member, recipient and delivery evidence.

Searchable history

Administrators can review entries, notifications, pickups and pending packages from the panel.

Parcel management screen for community staff

Simple operation

How parcel management works in Onzane

The workflow is built for communities with concierge, reception or authorized staff who centralize package arrival and need to notify each resident without losing traceability.

Quick package check-in from Onzane Staff.
Automatic notification to the recipient resident.
Control of packages pending pickup.
Delivery record with community history.

Each user has a role

Residents, staff and administrators work from the same record

The feature organizes the operation without duplicating channels or depending on external spreadsheets.

Residents

They receive the notice, review pending packages and know when they can collect them.

Concierge or staff

They register arrivals, identify the recipient and close the handover when the package is collected.

Administration

It supervises history, detects pending packages and keeps the service organized for the community.

Integrated with Onzane Staff

Parcels are managed from the staff app

Onzane Staff lets the person receiving packages work from mobile, inside the same environment used for incidents, tasks, keys or the concierge log.

Mobile registration without going back to a computer.
Photos and notes linked to the package.
Handover closed with traceability to avoid later doubts.

View Onzane Staff

Package reception detail from the staff app

Frequently asked questions about parcel management

Common questions when a community wants to organize package reception and handover to residents.

Not necessarily. Any employee or authorized person in the community can use it to register packages and hand them over to residents.

Yes. When the package is registered, Onzane can send a notification to the resident so they know they have a pending delivery.

Yes. The community keeps a record of received, pending and delivered packages, with dates and operation traceability.

Yes. Staff can attach additional information to identify the package or record the condition in which it was received.