Community key custody

Key custody for residential communities

Onzane lets you control community key custody: who takes a key, when it is returned, what it is used for and which staff member, concierge or administrator managed each movement.

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Key custody without notebooks or manual sheets

Community key control needs traceability: which key is handed over, to whom, under what authorization and when it becomes available again.

Handovers and returns

Record every handover and return of keys for homes, technical rooms, garages, rooms, storage areas or shared spaces.

Identified responsible users

Link each movement to a staff member, supplier, resident or authorized third party, with date, reason and internal owner.

Searchable history

Check the history if there are incidents, lost keys, doubts about a handover or a need to justify an action.

Community key custody

Handover, return and history of custody keys

If the community keeps keys for homes, technical rooms or common areas, Onzane helps organize every movement without notebooks, loose sheets or informal messages.

Register custody keys

Identify each key, its location, the property or common area linked to it and who can request or hand it over.

Controlled handover and return

Each movement is linked to a person, a reason, an authorization and an expected or completed return.

History for incidents

The administration or concierge team can review previous movements if there are lost keys, doubts or complaints.

Community key custody

What key custody solves in a community

When a community keeps keys for homes or shared areas, the challenge is not just storing them: authorizations, handovers, returns and responsibilities must be controlled.

Home and resident keys

Keep a record of which keys exist, which home they belong to and when authorized staff have used them.

Shared-area keys

Control keys for rooms, technical areas, garages, pools, storage rooms or restricted shared spaces.

Handovers to suppliers and third parties

Record one-off handovers to maintenance companies, insurance teams, technicians or third parties authorized by the community.

Responsibility and authorization

Each movement is linked to a responsible person, a reason and an expected return to avoid information gaps.

Concierge operations

How key control works

The workflow is designed for concierge teams, staff, administrators and communities that need a quick, searchable record.

1

Key registration

The key, its location, the access type and the related home or shared area are registered.

2

Recorded handover

The staff member records who takes the key, why and under which authorization.

3

Controlled return

The return is recorded to know when the key is available again and who closed the operation.

4

Searchable history

Administrators and authorized staff can review movements when there are doubts, incidents or losses.

Designed for concierge, maintenance and administrators

Key control is integrated with Onzane Staff, the app for community employees. Staff can record operational tasks from their mobile without manual sheets.

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Frequently asked questions about key custody

Common questions about organizing key control and custody in a residential community.

Community key custody should record which key exists, where it is kept, who can collect it, why it is handed over, when it is returned and which responsible person validates each movement.

Yes. Concierge staff can record movements from Onzane Staff and administrators can check the history whenever they need it.

Yes. Each handover can be linked to a supplier, technician, resident or authorized third party, including reason, owner and return.

Not necessarily. Key control organizes the physical keys that still exist; digital access control helps reduce them when the community wants to open doors with an app, cards or devices.

The history helps review the last handover, the responsible person, the reason for use and when it should have been returned.

You can also combine it with digital access control

If you want to reduce the use of physical keys, Onzane also lets you open doors, garages and common areas from the app or with proximity devices.

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