Receive incidents, assign them to employees or vendors, and manage the full lifecycle from one centralised office workflow.
Everything enters one workflow so your office responds faster and no request is missed.
Included capabilities
24/7 incident reporting from the resident app with photos, comments, incident type, and priority by community.
Decide in seconds who should act and keep execution under control without scattered calls and emails.
Included capabilities
Manual or rule-based assignment, quick reassignment, clear ownership, and status tracking for each intervention.
Manage your full portfolio with a global view to prioritise better and reduce response times.
Included capabilities
Single dashboard for open, in-progress, and closed incidents with filters by community, priority, owner, and resolution time.
Increase transparency and reduce complaints caused by lack of information.
Included capabilities
Messaging and notifications on status changes, threaded comments per incident, and ongoing updates for residents.
Deliver a modern, always-on service without increasing phone workload during office hours.
Included capabilities
Incidents can be reported at any time, tracked in real time, and handled through a channel always available to residents and office staff.
Make data-driven decisions, document each step, and protect office operations in complex incident scenarios.
Included capabilities
Complete history of actions, dates, owners, status changes, and evidence for internal audit and board communication.
Onzane centralises incident management for your firm and gives residents continuous communication, 24/7 operations, and full traceability for every action.
Answers to common questions on intake, assignment, resident communication, and traceability.
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